Business Process Optimization

Virtual Teams – A Business Solution
February 2009
Work teams are defined now more than ever by their uniformity of purpose rather than their location and the same holds true for today's worker. Rapid upward trends in teleworking require that best practices and processes be identified and developed in your organization in order to support the implementation and management of virtual work technologies and teams.

Virtual teaming, just like any other business concept, will only yield the desired benefits for the organization if implemented correctly. With this article we provide insight into the benefits and considerations for such an undertaking from the employer, project/project team, customer, and employee perspectives.

Process Holes - The Unseen Risks and Rewards
May 2008
Too often the work of Process Improvement is viewed in the context of small, incremental gains across large numbers of repetitive tasks. Organizations which do not have high volume repetitive tasks or which have custom processes, often see little value in Process Improvement Initiatives. This article focuses on the dramatic benefits to the business of identifying and repairing "Process Holes". Process Holes are often "Big Picture" issues which are easily missed or ignored because they do not lend themselves to simple analysis and often require thinking "outside the box". At the other extreme, they may be "easy-to-fix" issues (with major business impact) which are overlooked because they fall between the boundaries of process activities or organizational responsibilities.

Organizational Change Management: ‘Hard’ Value from ‘Soft’ Skills
November 2007
Organizational change management (OCM) is a discipline which may be applied to a broad range of organizational change efforts, from enterprise-wide transformations to individual capital or technology projects. When enterprises embrace and employ Organizational Change Management methodologies and approaches, quantifiable results are achieved.

The Impact of Organizational Change Management on Outcomes in Business Transition
November 2006
With knowledge, technology, and globalization increasing at exponential rates, change is a common and pervasive experience. Within the business organization, the ability to understand and manage change is essential for successful outcomes through transition. We have created an article that defines the attributes of change, the different types of change, and how change management techniques can be applied to ensure a successful outcome.

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